Refund policy

RETURN & REFUND POLICY

Last Updated: August 18, 2026

At BuzzBazar, we stand behind the quality of our daily essentials and lifestyle products. If you are not completely satisfied with your purchase, our straightforward return and refund policy ensures a smooth, worry-free experience.

1. Return Timeframe & Eligibility

  • Return Window: You can request a return or replacement within 7 days of delivery.

  • Condition of Item: To be eligible for a standard return, items must be:

    • Unused, unworn, and unwashed.

    • In the original packaging with all tags, labels, user manuals, and accessories intact.

    • Accompanied by the original invoice or proof of purchase.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered:

  • Reporting Window: Please contact our support team within 48 hours of delivery.

  • Proof Required: Share clear photos or a short video (an unboxing video is highly recommended) showing the defect or damage along with your order ID.

  • Resolution: We will arrange an immediate, free replacement or issue a 100% full refund without requiring additional shipping fees.

3. Exchange Options

  • Size / Color Exchanges: If you need a different size or color for apparel or footwear, we offer seamless one-time exchanges subject to stock availability.

  • Product Swaps: If you prefer an alternative item of equal value, our support team will help you initiate a replacement once the original product is verified.

4. Non-Returnable Items

Due to hygiene, safety, and operational standards, the following categories cannot be returned or exchanged unless they arrive defective or damaged:

  • Personal care, grooming, and hygiene products.

  • Innerwear, socks, and intimate apparel.

  • Pet consumables, opened grooming products, or chew toys.

  • Clearance or "Final Sale" promotional items clearly marked as non-returnable.

5. Return Shipping Costs

  • Defective / Damaged / Incorrect Items: BuzzBazar covers 100% of return shipping costs. We will schedule a free doorstep reverse pickup.

  • Customer Preference / Buyer's Remorse (Change of Mind): If you return an item simply because you changed your mind, reverse pickup is still arranged by us; a nominal return fee of ₹50–₹99 (depending on location and parcel weight) may be deducted from the final refund amount.

6. Refund Process & Timelines

Once your returned package reaches our fulfillment hub and passes a quick quality check (typically within 24–48 hours of receipt):

  • Prepaid Orders (Cards, UPI, Net Banking): Refunds are credited back to your original payment method within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: We will provide your refund via instant UPI transfer or direct bank NEFT transfer within 24 to 48 hours after inspection approval.

  • Store Credit Option: You may also opt for BuzzBazar Store Credits / Gift Vouchers for instant issuance and use on your next order.

7. How to Initiate a Return

  • Step 1: Email us at tusharjadoun750@gmail.com.in or message our WhatsApp support with your Order ID and the reason for return.

  • Step 2: Our team will review your request and approve the reverse pickup within 24 hours.

  • Step 3: Pack the item securely in its original packaging. Our courier partner will pick up the package from your doorstep.

8. Need Assistance?

  • Email: tusharjadoun750@gmail.com

  • WhatsApp / Helpline: providing soon

  • Support Hours: Monday to Saturday, 9:30 AM – 6:30 PM IST