Privacy policy

PRIVACY POLICY

Last Updated: August 18, 2026

Welcome to BuzzBazar ("we," "our," or "us"). We value the trust you place in us and are dedicated to protecting your personal information and your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your information when you visit or make a purchase from our website in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023.

By accessing or using our store, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect only the information necessary to fulfill your orders, provide customer support, and improve your shopping experience:

  • Personal Identifiers: Full name, shipping address, billing address, phone/mobile number, and email address.

  • Transaction & Payment Details: Order history, items purchased, chosen payment method (Cash on Delivery, UPI, Debit/Credit Card, Net Banking), and transaction status. (Note: We do not directly store your credit/debit card numbers or CVV. All electronic transactions are processed through encrypted, RBI-compliant payment gateways).

  • Device & Technical Data: IP address, browser type, operating system, time zone, and details about how you interact with our website (e.g., pages viewed, search terms).

2. How We Use Your Information

Your data is processed strictly for legitimate business and fulfillment purposes, including:

  • Order Processing & Delivery: Dispatching products, verifying delivery addresses, coordinating with logistics partners, and sending shipping notifications.

  • Customer Support: Responding to inquiries, processing returns/replacements, and resolving grievances.

  • Fraud Prevention & Security: Verifying transactions, preventing fraudulent orders, and ensuring store security.

  • Store Communication: Sending transaction confirmations, invoices, and—only with your consent—promotional offers, sales alerts, or discount codes.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to ensure our website functions correctly and efficiently:

  • Essential Cookies: Required for basic site navigation, maintaining shopping cart contents, and secure checkout.

  • Analytics Cookies: Help us analyze traffic, identify popular products, and optimize site navigation.

  • Marketing Cookies: Used to display relevant advertisements across third-party platforms based on your browsing interests.

You can manage or disable cookies through your browser settings; however, disabling certain cookies may affect site functionality (such as cart persistence).

4. Third-Party Services & Data Sharing

We do not sell, rent, or trade your personal data to third parties. We share data only with vetted service providers essential to running our business:

  • E-Commerce & Hosting Platforms: Our store infrastructure (e.g., Shopify) to manage product listings and process orders securely.

  • Payment Gateways: Secure, PCI-DSS compliant third-party payment processors (e.g., Razorpay, Cashfree, Paytm, UPI) for payment authorization.

  • Logistics & Courier Partners: Trusted Indian shipping partners (e.g., Shiprocket, Delhivery, Blue Dart) strictly to deliver your shipments and handle Cash on Delivery (COD) collections.

  • Legal & Regulatory Compliance: We may disclose your information if required by Indian law, court order, or governmental authorities.

5. Data Security & Storage

We implement industry-standard administrative, technical, and physical safeguards to protect your personal data:

  • All data transmitted between your browser and our store is encrypted using Secure Socket Layer (SSL/TLS) technology.

  • We adhere to reasonable security practices and procedures as mandated under the Information Technology Act, 2000 and applicable data protection regulations.

  • While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission over the internet is 100% secure.

6. Your Customer Rights

Under Indian data protection laws, you have the following rights regarding your personal information:

  • Right to Access & Review: Request a summary of the personal data we hold about you.

  • Right to Correction & Update: Request the correction or completion of inaccurate or incomplete personal details.

  • Right to Erasure / Data Deletion: Request the deletion of your account and personal data, subject to legal and financial retention requirements (e.g., GST invoices).

  • Right to Withdraw Consent: Opt out of receiving marketing emails or SMS communications at any time using the "Unsubscribe" link or by contacting us.

7. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact our designated Grievance Officer:

  • Store Name: BuzzBazar

  • Contact Email:  tusharjadoun750@gmail.com(or your store contact email)
  • Response Time: We acknowledge grievances within 24 hours and aim to resolve them within 15 business days.